Hoshino Resort Tomamu

Sightseeing information about Hoshino Resort Tomamu in Japan.


Hoshino Resort Tomamu4.2

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Hoshono Resort Tomamu is a 1,000-hectar comprehensive, year-round resort. There are all the activities and facilities you can enjoy including, hot air balloons, swimming pools, skiing, a variety of spas, and towering hotels and condominiums. This is the place to enjoy the great nature and scenery, and "the sea of clouds" in the early morning is an awesome phenomenon.

Purposecouple,sports,thrilling,experience,health,nature,women,kids,family,Japanese resort,winter in Japan,mysterious lands of Japan,hot springs,men,sightseeing,let's hang out!
Airport/Sta.Tomamu sta. (about 1.8km) Google Transit

Reviews

5.04 months ago

Pretty hotel with an amazing view of the ski region. Would recommend if you plan to have some snow activities during your trip so that once you are tired, you can return and rest in your rooms. There are several attractions here but do note that it is slightly out of the way but not to worry as there is shuttle service provided. Do take note of the direction.

2.04 months ago

The staff is amazing and very accommodating but I think this place is a bit too pricey for what you get. The ice village is a little underwhelming but if you do go make sure to go on a very cold day because the attractions can melt. Also upper management tends to put the need of advertising over the experience of the guests ending up ruining the experience.

4.04 months ago

Absolutely a great place to stay. On the more expensive side and we got upgraded room so that actually made the price worth it. The powder snow and the activities to do all around the resort you can easily spend a week here. We really enjoyed this hotel and will be definitely coming back. They lost a star because the drinks are expensive and they put huge chunks of ice in the cups but don’t actually fill the cups up. You would get under half a glass of drink. Just order water and buy bottled drinks. Also the lifts have the number 1 on the wrong side, i know it’s something small but seeing this every time we had to get the lift annoyed me.

1.07 months ago

This review may be biased because of the unacceptable danger placed on my wife and our unborn child and downright bad/rude service received during our stay.

The Basics = Terrible
1) Room: Hot/Torture/Prison:
- Cannot open window or control room temperature so had to leave the door open
- Written notice to keep the shade closed(because the sunlight will heat up the room....)

2) Bed/Furniture: Uncomfortable/Barely Tolerable (after a few drinks to help)
-Bed Springs are the worst I’ve experienced since off-highway motels back in the 1990s + overall furniture need refurbishing

3) Bathroom: Loud/Tolerable
-Loud noises from the sink/shower/toilet with squeaky bathtub floors and cracked walls

The Details = Dangerous
It’s frigid and my pregnant wife is in tears because she is in pain and cannot stand up. The help that arrives is not the stretcher or golf-cart to help her down the dark unlit hill but a staff of 3, carrying a blanket. I’m relieved for a second, mistakenly believing that the blanket is to keep her warm…

To my horror, they say we’re going to carry her down Aladdin carpet style while my 7-month pregnant wife clings to the sides. I still remember one of the female staff’s wrists shaking to maintain her grip on the blanket, the only thing preventing my wife and unborn child from falling down the hill.
(I believe the staff was genuinely trying to help/acting in good faith, and they have my gratitude for that…)

Looking back, I should have said no. My pregnant wife, with our unborn child, had been shivering on the dark outdoor steps for 20 minutes, but I still should have said no and that is on me….

“Why was the path to their only event so dark and without any staff insight?”
“Why was the emergency response for my pregnant wife falling down the outdoors stairs on hotel grounds, a staff of 3 and a blanket to carry her?”

Some of the questions I wanted to ask management but was unable to because my request for an English-speaking staff was acknowledged then forgotten.

We were able to communicate our frustration/pain(wife speaks fluent Japanese) in the morning and the assistant-manager apologized very formally but was very clear on the hotel policies which I now understand as “you’re on your own.”

Not only was there no compensation, there was no support or empathy of any kind from management which adds insult to anger.

Our vacation was obviously ruined but more importantly, my wife can still barely walk(over a month of rehab/acupuncture) because we decided to try their outdoor event at night, because we decided to stay at Tomamu.

Strongly Discouraged, period.

5.0a month ago

this place is crazy be sure to check out the amazing frost trees